Privacy & Cookie Policy
Privacy Policy
Last update: January 31, 2025
This Privacy Policy describes how we manage the users personal data when they visit the website of Relais Don Pedro de Toledo (hereinafter the “Site”). Relais Don Pedro de Toledo is committed to protecting the privacy of users and to processing personal data in compliance with European legislation on the personal data protection, in particular the EU Regulation 2016/679 (GDPR).
1. Data controller
The data controller is: Relais Don Pedro de Toledo, Vico San Sepolcro 109, 80134 Naples (NA). Email address: reservation@relaisdonpedrodetoledo.it.
2. Type of Data Collected
Personal data collected by the Site may include:
- Browsing data: information automatically collected by the Site such as the set of IP addresses (not associated with the user’s name), names of computers used by users who connect to the Site, addresses of requested resources, time of the request, method used to submit the request to the server, numeric code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s IT environment.
- Data provided voluntarily by the user: personal information provided by users through contact forms, registration, booking (such as name, surname, email address, booking data, telephone number, payment details).
3. Purpose of the Processing
Users’ personal data will be processed for the following purposes:
- Reservations management: for the management and confirmation of reservations made through the Site.
- Communications and information: to respond to information requests, providing assistance and support to customers.
- Direct marketing: to send promotional and commercial communications relating to services offered by Relais Don Pedro de Toledo, subject to the explicit consent of the user. At the moment, this purpose is not covered by the Site, but we do not exclude its adoption in the future, such as, for example, the periodic sending of offers and other promotions or information. In this case, we will promptly update this Privacy Policy.
Legal obligations: to comply with legal obligations, regulations, community regulations and to exercise the rights of the Data Controller (for example, the right to defense in court).
4. Legal Basis of Processing
The processing of personal data is based on:
- Execution of a contract: to manage reservations and user requests.
- User consent: to send promotional and commercial communications.
- Legal obligation: to comply with legal obligations and regulations.
5.
Processing Methods
Personal data will be processed with automated and manual tools, in compliance with the principles of necessity, lawfulness, correctness, proportionality and transparency, adopting adequate security measures to prevent loss, illicit or incorrect use and unauthorized access to data. In any case, the transfer of data regarding users of the Site for commercial purposes is not part of our purposes!
6. Data Retention
Personal data will be stored for the time strictly necessary to pursue the purposes for which they were collected and, in any case, not beyond the terms established by current legislation. In particular:
- Booking data will be retained for a period of 10 years from the date of booking.
- Data processed for marketing purposes will be retained until the user revokes consent. Generally, they are automatically deleted within one year of their non-use, regardless of whether or not the user revocation.
7. Data Communication
Personal data may be communicated to:
- Any employees and collaborators: people authorised to process data, who act on the basis of specific instructions provided by the Data Controller.
- Service providers: third-party companies that carry out outsourcing activities on behalf of the Data Controller (for example, IT service providers, consultants, payment services).
- Competent authorities: public and private bodies pursuant to legal obligations (for example, in relation to legal obligations regarding the communication of guest data to Public Authorities).
8. User Rights
Users have the right to:
- Access her/his personal data: obtain confirmation of whether or not personal data exists, receiving detailed information on such data if requested.
- Rectify data: obtain the rectification of inaccurate personal data or the integration of incomplete personal data.
- Erase data: obtain the deletion of personal data in the cases provided by art. 17 of the GDPR.
- Restrict processing: obtain the restriction of processing in the cases provided by art. 18 of the GDPR.
- Object to processing: object to the processing of personal data in the cases provided by art. 21 of the GDPR.
- Data portability: receive personal data in a structured, commonly used and machine-readable format, and transmit such data to another data controller.
To exercise her/his rights, users can contact the Data Controller at the address indicated below.
9. Changes to the Privacy Policy
Relais Don Pedro de Toledo reserves the right to modify this Privacy Policy at any time. The modifications will be communicated to users through a notice on the Site. Users are invited to periodically check the Privacy Policy to be informed of any updates.
10. Contacts
For information and questions on this Privacy Policy and on the personal data processing, users can contact the Data Controller at the following email address:
reservation@relaisdonpedrodetoledo.it.
This Privacy Policy has been created in compliance with Regulation (EU) 2016/679 (GDPR) and other European and national regulations on the protection of personal data.
Cookie Policy
Last update: January 31, 2025
This Cookie Policy explains what cookies are and how they are used on the Relais Don Pedro de Toledo website (hereinafter “Site”). By browsing the Site, the user consents to the use of cookies in accordance with this Cookie Policy. Relais Don Pedro de Toledo is committed to protecting the privacy of users and to complying with European legislation on the protection of personal data, in particular Regulation (EU) 2016/679 (GDPR) and Directive 2002/58/EC (ePrivacy).
1. What are Cookies
Cookies are small text files stored on the user’s device (computer, smartphone, tablet) when using a web browser. Cookies allow the site to recognize the user’s device (for example, to present a version of the site suitable for the size of the screen) and to remember some information about the user’s online activities. There are different types of cookies, each with its own specific function:
- Technical cookies: necessary for the functioning of the site. They allow users to browse and use the site services.
- Performance cookies: they collect anonymous information on how users use the site, such as visited pages and possible errors, in order to improve the functioning of the site.
- Functionality cookies: they allow the site to remember the choices made by users (such as username, language, geographic area or screen size) and provide features in line with these data (for example, the English version of the Site pages for international users).
- Profiling cookies: they are used to create user profiles and to send advertising messages in line with the preferences shown during navigation (at the moment, these cookies are not used by the Site, but we do not exclude them in a near future; in this case, we will promptly update this privacy and cookie policy).
- On the other side, profiling cookies could be used by short-term rental management platforms, such as, for example, Booking.com or Airbnb.com.
- Third-party cookies: they are cookies used by a different websites. This is the case already presented in the previous point. The same category includes, for example, cookies used by social network platforms.
2. Type of Cookies Used
The Site uses the following types of cookies:
Technical Cookies
- Navigation cookies: they guarantee the “normal” navigation and use of the Site, allowing, for example, authentication to access restricted areas.
- Functionality cookies: they improve the browsing experience, allowing the Site to remember the preferences selected by the user.
Third Party Cookies
- Google Analytics: used to collect anonymous and aggregate information on how users use the Site. These cookies allow us to understand how users interact with the Site, improving its performance and design. For more information, please visit the Google Analytics page.
- Social Networks (Facebook, Twitter, Instagram, TikTok): these cookies allow users to share content through social networks and interact with the Site through their social profiles. For more information on the cookies of these social networks, please read their specific privacy policies:
Other Third Party Cookies
Booking cookies: used to manage online bookings through third-party platforms such as Booking.com, AirBnB and Expedia. For more information on the cookies of these platforms, please read their specific privacy policies:
Advertising and remarketing cookies used by booking platforms and Social Networks: they are used to show personalized ads to users based on their browsing behavior.
3. Cookies Management
Users can manage cookie preferences directly from their browser, preventing, for example, the installation of cookies by third parties. Through the browser preferences it is also possible to delete previously installed cookies, including the cookie in which the consent to the installation of cookies by this Site is saved. It is important to note that disabling all cookies may compromise the functioning of the Site. Below are links to instructions for managing cookies in the most common browsers:
4. Consent to the Use of Cookies
When the user visits the Site for the first time, a banner is displayed with a brief information about cookies. By continuing to browse, closing the banner or clicking on any element of the page, the user consents to the use of cookies in accordance with this Cookie Policy.
5. User Rights
Users have the right to:
- Request the access to their personal data: knowing which data is processed and receiving a copy of it.
- Request rectification or deletion of data: correcting inaccurate data or requesting the removal of their personal data.
- Oppose to data processing: for legitimate reasons relating to their particular situation.
- Request restriction of processing: in the cases provided for by art. 18 of the GDPR.
- Data portability: receiving their personal data in a structured and readable format, and transmitting it to another data controller.
To exercise their rights, users can contact the Data Controller at the contact details indicated below.
6. Changes to the Cookie Policy
Relais Don Pedro de Toledo reserves the right to modify this Cookie Policy at any time. Changes will be communicated to users via a notice on the Site. Users are invited to periodically check the Cookie Policy to be informed of any updates.
7. Contacts
For information and questions regarding the protection of personal data, users can contact the Data Controller at the following email address: reservation@relaisdonpedrodetoledo.it
This Privacy Policy has been designed in compliance with Regulation (EU) 2016/679 (GDPR) and other European and national regulations on the protection of personal data.